Customer Support

Boston is dedicated to first-class customer service and support. We pride ourselves on delivering a fast response and immediate technical advice for over 95% of calls received by our customer service department. Our unique OSS (Online Support Service) means we can even access your equipment over the internet to diagnose and solve problems there and then.

Our UKAS accredited engineers are always on hand to deal with any situation. We only use calibrated instruments to check on-site equipment and all engineers carry a large range of key serviceable components, including loan equipment such as gas analysers, smokemeters and computers.  

Our support service is continuously monitored and we invest greatly in our infrastructure to provide responsive communication and distribution of information. Technical and sales documentation is readily available on each of our product pages, saving you time and providing you with the information you need.

There really is no compromise, Boston offers leading technology, professional support, two years warranty, and guaranteed customer satisfaction.